Making the request
Pick the page that matches your situation:
Establishment or ambassador
Hotel, clinic, partner company or ambassador who recommends ValTransfer.
Email support@valtransfer.ch, subject "Delete partner account".
What is erased
- Your contact details: name, phone number, email address.
- The pickup and destination addresses of your rides, and their coordinates.
- Your ratings and comments.
- Your consent to receive our text messages. If you had unsubscribed, only your number stays on the unsubscribe list, so that we never text you again.
- Requests taken by our phone assistant. The calls themselves are not recorded: only the ride or the message passed on remains.
- For a driver: licence and authorisation references, OASI number, check dates, vehicle data, the last known position and the notification subscriptions of their phone.
What must be kept, and why
Swiss law requires accounting records to be kept for ten years. Records strictly necessary to evidence a payment — amount, date, transaction identifier — are therefore kept even after a deletion request. They are separated from your contact details as far as possible.
Likewise, an ongoing ride or an open dispute prevents immediate deletion: the data needed to settle it is kept until the matter is closed.
Timescale
We reply within 30 days, as the FADP provides, and usually much sooner.
Getting a copy of your data
You can request a copy of the data concerning you, before or independently of any deletion. Email support@valtransfer.ch with "data access" in the subject line.
If our answer does not satisfy you
You may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).