This version has not yet been reviewed by legal counsel. It accurately describes how the platform currently works, but its wording may change before launch.
1. Purpose
These terms govern use of the ValTransfer platform, which connects passengers seeking transport with partner transport companies.
2. Who commits to whom
Everything else follows from this point. ValTransfer does not carry out the transport. The transport contract is formed between the passenger and the partner company that takes the ride. ValTransfer provides the matching, pricing and payment service.
3. Booking
A booking is confirmed once the passenger accepts the trip, the time and the displayed price, and a valid payment method has been authorised. A booking may be declined if no partner company is available for the requested slot, or if an address cannot be located.
4. Price
The price is shown before confirmation and calculated from the estimated distance and duration. It is firm: it does not vary with actual traffic or the actual duration of the ride.
No surcharge is added to the price shown: none for usual luggage, for child seats requested at booking, or at night or on Sundays. Vans and premium vehicles have their own price, shown before booking. A pet should be mentioned in the notes; carrying it depends on the driver's agreement. Prices shown are final: ValTransfer is not subject to VAT, and any VAT owed by the partner company is included in the price.
5. Payment
The payment method is authorised at booking but charged only after the ride has taken place. A booking cancelled before execution results in no charge.
Payment is collected by the partner company carrying out the ride, via Stripe. ValTransfer receives a commission on that transaction. Stripe's payment fees are borne by the partner company; they are never added to the price the customer pays.
For bookings far in advance, the payment method is saved with the passenger's consent (3-D Secure strong authentication) and charged after the ride.
6. Cancellation
The customer can cancel free of charge until the ride starts, from their tracking link or by calling us. A cancelled ride is not charged, and a ride charged in error is refunded, commission included.
The driver waits free of charge for 10 minutes at the pick-up address, and 30 minutes after landing at the airport when the flight number was given. Beyond that, if the driver cannot reach the customer, they inform ValTransfer, which cancels the ride free of charge.
7. Passenger obligations
- Give accurate information, in particular addresses and a reachable phone number.
- Be present at the agreed address and time.
- Treat the vehicle and driver with respect. Damage may be invoiced by the company.
- Comply with applicable law during the ride.
8. Partner company obligations
- Hold the permits required for professional passenger transport.
- Assign only drivers whose licences, authorisations and checks are valid.
- Insure its vehicles and its professional liability.
- Carry out the booked ride, or give notice without delay if it cannot.
- Bear the payment fees Stripe deducts from its account, as well as refunds and card disputes (chargebacks) relating to its rides. When a ride is refunded to the customer, in full or in part, or a card dispute is lost, the amount is taken from the company's Stripe account; the commission deducted remains with ValTransfer.
9. Liability
Liability arising from the transport itself — delay, incident, damage, driver conduct — lies with the partner company and its insurer. ValTransfer is answerable for the proper functioning of the platform.
Within the limits of article 100 of the Swiss Code of Obligations, ValTransfer is only liable for damage it causes intentionally or through gross negligence, and is not liable for a temporary unavailability of the platform. This limitation does not apply to harm to life or physical integrity.
10. Complaints
See Complaints & lost property.
11. Personal data
See Privacy policy.
12. Governing law and jurisdiction
These terms are governed by Swiss law. The place of jurisdiction is Sion. A consumer customer may also bring proceedings at their place of residence, as provided by the Swiss Civil Procedure Code (art. 32 and 35 CPC).